Refund policy

30-day first-purchase satisfaction guarantee

Try Field & Sage with confidence. If a product from your first order isn't right for you, contact us within 30 days of delivery for a refund of that product's price. You can open and try the product. No return is required.

This guarantee covers one product from your first order, limited to one claim per customer. Email inquiries@fieldandsage.com with your order number and the product you would like refunded.

Refunds under the guarantee

We refund the amount paid for the eligible product after discounts, plus any applicable tax paid on that product, to your original payment method. Original shipping charges are not refundable under this satisfaction guarantee. There is no return postage or restocking fee because you do not need to send the product back. Your bank or payment provider may take additional time to post the refund.

Other unopened returns

For items outside the first-purchase guarantee, unopened products in their original packaging can be returned within 15 days of delivery. Email inquiries@fieldandsage.com with your order number and the item you wish to return for instructions. Customers are responsible for return postage for these other returns. After we receive and inspect the return, approved refunds are issued to the original payment method. Opened products outside the first-purchase guarantee are not eligible for change-of-mind returns.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, email inquiries@fieldandsage.com with your order number and photos of the item and packaging so we can review the issue and help with next steps.

This policy does not limit any rights you may have under applicable consumer protection law.